Product Manager, Corporate Service Management and Engagement Systems

• Full-time, ongoing position at HEW Level 9.
• Hawkesbury campus with flexible working arrangements.
• Salary: $137,681 – $147,032 per annum, plus 17% Super and Leave Loading.

Lead the strategy and lifecycle of enterprise service platforms that support staff experience.

The Opportunity
This role provides strategic leadership for Western Sydney University’s corporate service management and engagement systems. You will lead the direction, integration and lifecycle of key digital platforms that enable enterprise service delivery and support a consistent, high-quality staff experience.

Working across architecture, service design, compliance and vendor ecosystems, you will shape product roadmaps that align with institutional transformation priorities. Your focus will be on scalability, usability and value realisation, ensuring platforms continue to meet evolving organisational needs.

You will operate at an enterprise level, influencing senior stakeholders and leading multidisciplinary teams to deliver integrated digital solutions. The role balances long-term strategic planning with operational oversight, ensuring platforms are secure, accessible and future-ready.

What Success Looks Like:

• A clear, prioritised roadmap aligned to enterprise digital and transformation portfolios.
• Measurable improvements in platform adoption, service efficiency and user satisfaction.
• Strong collaboration across architecture, service design and delivery teams.
• Effective governance, risk management and vendor performance oversight.

Please refer to the Position Description for full details.

About You

• Demonstrated leadership in managing enterprise digital or service management platforms.
• Proven ability to drive strategy and deliver outcomes in complex environments.
• Strong understanding of IT governance, compliance and enterprise architecture.
• Experience leading multidisciplinary teams and managing external vendors.
• Excellent communication and stakeholder engagement skills at senior levels.

Benefits
We invest in the people who make our mission possible. Beyond a rewarding career, we offer a suite of benefits designed to support your physical, financial, and family wellbeing:

• Fitness Passport: Access hundreds of gyms and pools across the state through salary-packaging options.
• Onsite Childcare: Convenient facilities with exclusive staff discounts and salary packaging options.
• Financial Benefits: Salary sacrifice options for onsite parking and novated motor vehicle leasing,
• Holistic Support: Free Employee Assistance Program (EAP) along with discounted retail and private health cover.

Application Details

• Position Enquiries: Direct to Sajan Muzhapravan, Director, Staff Experience and External Engagement via S.Muzhapravan@westernsydney.edu.au. Please include the job reference code REF1163L. 
• Closing Date: 11:59pm, Sunday 12th April 2026.
• Working Rights: You must provide evidence of full-time working rights in Australia at application.
• How to Apply: Please note that only applications submitted via the University’s online recruitment system will be considered.

Belonging at Western
We are committed to substantive equality as outlined in our Equal Opportunity Policy. We actively encourage applications from Indigenous Australians, candidates of all gender identities and expressions, people of all abilities, and those from culturally and linguistically diverse backgrounds.

For Reasonable Adjustments during the application process, please contact talentacquisitionteam@westernsydney.edu.au.

About Western
This is your opportunity to be part of something bigger. By joining Western Sydney University, you become a valued member of our community. As our region changes, so too does our university. Western is boldly different, energetic, global, diverse, dynamic, and youthful.

Our mission is to deliver student success, impactful research, and stronger communities. As part of our team, you will have a stake in shaping the future of education, broadening horizons, and changing lives. Making a difference starts at Western.

For the latest please visit our website and LinkedIn.