Support Services Officer

• Full-time, (35 hours per week), fixed-term parental leave backfill until 10 December 2027
• Remuneration: $83,086 p.a. plus Superannuation and Leave Loading 
• Based at Parramatta City Campus (1PSQ)

About The College
Western Sydney University The College is a not-for-profit wholly owned entity of Western Sydney University. As you consider joining our dynamic team, know that you will be part of an organisation that values growth, inclusivity, and excellence. Learn more about The College here.

About the Role
Are you highly organised, proactive, and passionate about delivering exceptional administrative support? Join The College as a Support Services Officer and play a key role in ensuring the smooth operation of our directorates and functions.

As a Support Services Officer, you’ll play a vital role in ensuring smooth operations and exceptional student experiences. In this dynamic position, you will:

• Support teaching and business activities across multiple campuses and business units, ensuring smooth day-to-day operations in a dynamic environment.
• Play a key role in supporting enrolment, attendance and results processes, helping students succeed from start to finish.
• Support reviews, maintain standards and identify process improvements that make a real difference.
• Work closely with leadership and cross-functional teams on initiatives that improve services and student engagement.
• Support diverse higher education operations including those that relate to HR, finance and procurement processes.

This is a full-time 35 hours per week, fixed-term parental leave backfill until 10 December 2027

For further information, please refer to the Position Description: Support Services Officer.

About You
You are a proactive and service-focused administrator who brings:

• Strong technical skills in Microsoft Office and familiarity with student or learning management systems.
• Strong administrative experience in a large or complex organisation (tertiary sector desirable).
• Excellent organisational skills with the ability to balance competing priorities.
• Clear and confident communication skills, with the ability to support diverse stakeholders.
• A commitment to accuracy, consistency, and continuous improvement.
• The ability to work both independently and as part of a team.

Why Join us?
We offer a supportive and forward-thinking environment where your expertise is valued, and your contributions will make a difference! Joining our team comes with a range of benefits including:

• 35-hour work week.
• Remote working options of up to 2 days per week, subject to operational requirements.
• Generous leave entitlements including 5 weeks of annual leave per year.
• Professional development – access to leave, grants and training.
• Additional benefits and more can be found here.

Location
This position will be based at our Parramatta City Campus (1PSQ), although travel to other campuses of the University may be required. This position is not available in a fully remote format.

Remuneration Package: Professional Staff Level 5 $94,450 p.a. (comprising Salary of $83,086 p.a., plus Superannuation and Leave Loading) in accordance with the College Enterprise Agreement.

Enquiries:

• Please direct enquiries about this role to Kit Khamwilai, Manager, Administration Support via email at K.Khamwilai@westernsydney.edu.au
• Specific enquiries or issues with your application may be directed to the Talent Acquisition Team at talentacquisitionteam@westernsydney.edu.au.

Closing date: 11:59pm, Sunday 1 November 2026.

Working Rights in Australia - Eligibility 
You must provide evidence of your full-time working rights in Australia at time of application.

Working with Children Check
As the College provide education opportunities to ages that include under 18 years olds, it is a prerequisite to have/gain NSW Working with Children Check Clearance.

Please note, only those applications submitted via the WSU online recruitment system will be accepted.