Content and Digital Engagement Coordinator

• Part-time (0.4 FTE | 14 hours per week), Ongoing position
• Based at Western’s Penrith (Kingswood) Campus, with flexible working arrangements
• Salary: HEW Level 7 $42,821.20 - $46,187.60 per annum, plus 17% Super and Leave Loading (pro-rata based on 0.4 FTE).

Lead student-centred digital content and communications across employability, placements and careers services.

The Opportunity
The Content and Digital Engagement Coordinator leads the development, delivery and continuous improvement of student communications, digital engagement strategies and online content across Employability and Graduate Futures. The role is responsible for ensuring students receive clear, timely and consistent communications throughout their engagement with careers, employability, placements and student success services, supporting greater awareness, participation and engagement.

Working across platforms including CareerHub (Symplicity), InPlace, Blackboard, SharePoint and associated systems, the Coordinator develops and manages digital content, communication campaigns and self-service resources that improve the accessibility, quality and effectiveness of information and support available to students. The role plays a key part in creating seamless digital experiences that make it easier for students to navigate services, understand requirements and access opportunities.

Collaborating closely with teams across Employability and Graduate Futures, the Coordinator contributes to service transformation and continuous improvement by redesigning student communications, digital resources and online learning materials. Through the application of best practice in communications, content design and digital engagement, the role supports stronger student outcomes, improved service visibility and more effective digital service delivery across the student lifecycle.

What Success Looks Like:

• Student-facing digital content and online resources are clear, accessible, consistent and aligned to student needs.
• Communications across careers, placements and employability services are timely, coordinated and easy for students to navigate.
• Digital engagement resources and self-service materials are improved across CareerHub, InPlace, Blackboard, SharePoint and related systems.
• Accessibility, usability and communication effectiveness are regularly reviewed to identify practical service improvements.
• Stakeholders across Employability and Graduate Futures are supported with clear advice on digital engagement, content design and student communication approaches.

Please refer to the Position Description for full details.

About You
You will bring strong digital content, communication and stakeholder engagement capability, with the ability to translate complex information into clear, accessible and student-centred resources. You will have:

• Relevant tertiary qualification in communications, digital media, education, marketing, user experience, information management or a related discipline, or an equivalent combination of relevant experience and education.
• Demonstrated experience developing, managing and improving digital content, online engagement resources and student-facing communications within a large and complex organisation.
• Experience working with enterprise digital platforms and content systems such as SharePoint, Blackboard, CareerHub (Symplicity), InPlace or similar systems,
• Sound understanding of accessibility standards, digital communication principles and user experience practices.
• Strong written, verbal, content design and digital storytelling skills, including the ability to prepare guidance materials, procedures, communication resources and online support materials that translate complex information into accessible content.
• Highly developed stakeholder engagement, organisational and problem-solving skills, with the ability to manage competing priorities, coordinate multiple projects and contribute to service transformation and digital engagement initiatives.

Benefits
We invest in the people who make our mission possible. Alongside a rewarding career, we offer a range of benefits designed to support your financial, personal and family wellbeing.

• Financial benefits: Access to staff-only products and offers with selected banking partners, salary sacrifice options for onsite parking, and novated motor vehicle leasing.
• Health and wellbeing support: Free Employee Assistance Program (EAP), complimentary annual flu vaccination, eligibility for Fitness Passport membership, and access to discounted private health cover.
• Onsite childcare: Long day care and early learning services operate at our Campbelltown, Hawkesbury, Parramatta, and Penrith campuses. Staff may be eligible for discounted fees and salary packaging, with places subject to centre capacity.

Application Details

• Position Enquiries: Direct to Tom Pyke, Director, Employability and Graduate Futures via T.Pyke@westernsydney.edu.au. Please include the job reference code REF1634P in your email.
• Closing Date: 11:59pm, Sunday 9th August 2026.
• Working Rights: You must provide evidence of your working rights in Australia at time of application.
• How to Apply: Please note that only applications submitted via the University's online recruitment system will be considered. As part of your online application, you will be asked to respond to screening questions addressing the key qualifications, experiences and skills required for this position.

Belonging at Western
We are committed to substantive equality as outlined in our Equal Opportunity Policy. We actively encourage applications from Indigenous Australians, candidates of all gender identities and expressions, people of all abilities, and those from culturally and linguistically diverse backgrounds.

For reasonable adjustments during the application process, please contact talentacquisitionteam@westernsydney.edu.au.

About Western
This is your opportunity to be part of something bigger. By joining Western Sydney University, you become a valued member of our community. As our region changes, so too does our university. Western is boldly different, energetic, global, diverse, dynamic, and youthful.

Our mission is to deliver student success, impactful research, and stronger communities. As part of our team, you will have a stake in shaping the future of education, broadening horizons, and changing lives. Making a difference starts at Western.

For the latest please visit our website and LinkedIn.