Senior Technical Support Officer, Factory of the Future

• Full-time, Fixed-term position until 31 December 2026
• Based at Western’s Bankstown City campus, with flexible working arrangements
• Salary: HEW Level 6 $97,693 – $104,713 per annum, plus 17% Super and Leave Loading

Support advanced manufacturing facilities and industry engagement at Western Sydney University’s Factory of the Future.

The Opportunity
The Factory of the Future Senior Technical Support Officer is responsible for the provision of technical support in the Factory of the Future facility, which includes smart manufacturing equipment and other advanced resources supporting teaching, research and industry activities.

The Senior Technical Support Officer will also promote industry engagement and support the delivery of activities to the community. This includes, but is not limited to, preparing materials and equipment prior to technology demonstrations and learning sessions, as well as conferring safety guidance to university guests (e.g. companies, schools), staff and students to ensure safe and effective participation across all activities.

The Senior Technical Support Officer ensures the equipment and facilities within their scope are adequately used and maintained, supporting reliability, availability and optimal performance. The role may require the individual to occasionally take on a supervisory role of technical staff members, while also contributing to continuous improvement initiatives and the overall capability and effectiveness of the facility.

What Success Looks Like:

• Deliver reliable technical support that enables effective use of advanced equipment.
• Maintain safe, compliant and fully operational teaching and demonstration environments.
• Ensure equipment reliability through proactive maintenance and optimisation.
• Build user capability through training and clear technical guidance.
• Support industry engagement through workshops, demonstrations and collaborations.

Please refer to the Position Description for full details.

About You
The successful candidate will bring strong technical capability and the ability to support diverse users across teaching, research and industry contexts. You will have:

• Demonstrated experience operating and maintaining complex technical equipment.
• Proven ability to deliver hands-on technical support in applied environments.
• Strong knowledge of WHS requirements and ability to maintain compliance.
• Ability to train others and communicate technical processes clearly.
• Well-developed organisational skills to manage competing priorities and resources.

Benefits
We invest in the people who make our mission possible. Alongside a rewarding career, we offer a range of benefits designed to support your financial, personal and family wellbeing.

• Financial benefits: Access to staff-only products and offers with selected banking partners, salary sacrifice options for onsite parking, and novated motor vehicle leasing.
• Health and wellbeing support: Free Employee Assistance Program (EAP), complimentary annual flu vaccination, eligibility for Fitness Passport membership, and access to discounted private health cover.
• Onsite childcare: Long day care and early learning services operate at our Campbelltown, Hawkesbury, Parramatta, and Penrith campuses. Staff may be eligible for discounted fees and salary packaging, with places subject to centre capacity.

Application Details

• Position Enquiries: Direct to Sudesh Budram, Manager, Factory of the Future via S.Budram@westernsydney.edu.au. Please include the job reference code REF1599J in your email.
• Closing Date: 11:59pm, Sunday 23rd August 2026.
• Working Rights: You must provide evidence of your working rights in Australia at time of application.
• How to Apply: Please note that only applications submitted via the University's online recruitment system will be considered. As part of your online application, you will be asked to respond to screening questions addressing the key qualifications, experiences and skills required for this position.

Belonging at Western
We are committed to substantive equality as outlined in our Equal Opportunity Policy. We actively encourage applications from Indigenous Australians, candidates of all gender identities and expressions, people of all abilities, and those from culturally and linguistically diverse backgrounds.

For reasonable adjustments during the application process, please contact talentacquisitionteam@westernsydney.edu.au.

About Western
This is your opportunity to be part of something bigger. By joining Western Sydney University, you become a valued member of our community. As our region changes, so too does our university. Western is boldly different, energetic, global, diverse, dynamic, and youthful.

Our mission is to deliver student success, impactful research, and stronger communities. As part of our team, you will have a stake in shaping the future of education, broadening horizons, and changing lives. Making a difference starts at Western.

For the latest please visit our website and LinkedIn.

All ongoing and fixed term employees seeking to apply for this position as a secondment must have completed a minimum of 12 months’ full-time continuous service to be eligible to apply for this role, as per Part D of the Recruitment and Selection Policy.