Case Manager - Legal, Compliance & Governance

• Full-time, Ongoing position, 35-hour week.
• Parramatta South Campus with flexible working arrangements.
• Salary: $118,969 – $132,069 per annum, plus 17% Super and Leave Loading. 

Manage complex staff and student complaint and misconduct matters with integrity, fairness and sound judgement.

The Opportunity

You will assess, case manage and resolve staff and student complaints and misconduct matters using fair, objective and timely processes that uphold organisational integrity. Working within the Conduct and Investigations Office, you will manage matters from intake through to resolution, ensuring clear, confidential communication with all parties.

You will lead complex and multi-layered investigations. This includes planning investigations, interviewing parties, gathering and analysing evidence, preparing briefs, and providing impartial recommendations. You will interpret and apply legislation and University policy frameworks, including those relating to public interest disclosure and gendered violence, while maintaining ethical integrity throughout the process.

You will build effective relationships across the University and with external agencies. You will manage highly confidential records in case management systems, prepare reports for senior leaders and regulators, and analyse complaint data to identify trends and opportunities for policy or process improvement. You will also contribute to staff capability building through training and advice, supporting a respectful and safe speak-up culture.

What Success Looks Like:

• Complaints and misconduct matters are assessed and resolved using appropriate and fair pathways.
• Investigations are thorough, well-documented and support sound, defensible outcomes.
• Stakeholders receive clear, timely and confidential communication throughout the process.
• Case data is accurately managed and used to identify systemic risks and improvements.
• Institutional values, safety and ethical standards are upheld in all case activities.

Please refer to the Position Description for full details.

About You

• Qualification in a relevant discipline and/or extensive experience in investigations or case management.
• Demonstrated experience managing high-volume, complex cases with competing deadlines.
• Strong analytical skills with the ability to interpret legislation, policy and regulatory frameworks.
• Highly developed written and verbal communication skills, including reporting to senior decision-makers and regulators.
• Demonstrated discretion, emotional intelligence and commitment to confidentiality and safety.

Benefits
We invest in the people who make our mission possible. Alongside a rewarding career, we offer a range of benefits designed to support your financial, personal and family wellbeing.

• Financial benefits: Access to staff-only products and offers with selected banking partners, salary sacrifice options for onsite parking, and novated motor vehicle leasing.
• Health and wellbeing support: Free Employee Assistance Program (EAP), complimentary annual flu vaccination, eligibility for Fitness Passport membership, and access to discounted private health cover.
• Onsite childcare: Long day care and early learning services operate at our Campbelltown, Hawkesbury, Parramatta, and Penrith campuses. Staff may be eligible for discounted fees and salary packaging, with places subject to centre capacity.

Application Details

• Position Enquiries: Direct to Elizabeth Renneberg, Director, Conduct and Investigations via e.renneberg@westernsydney.edu.au. Please include the job reference code REF314P. 
• Closing Date: 11:59pm, Sunday 3 May 2026.
• Working Rights: You must provide evidence of full-time working rights in Australia at application.
• How to Apply: Please note that only applications submitted via the University’s online recruitment system will be considered. As part of your online application, you will be asked to respond to screening questions addressing the key qualifications, experiences and skills required for this position.

Belonging at Western
We are committed to substantive equality as outlined in our Equal Opportunity Policy. We actively encourage applications from Indigenous Australians, candidates of all gender identities and expressions, people of all abilities, and those from culturally and linguistically diverse backgrounds.

For Reasonable Adjustments during the application process, please contact talentacquisitionteam@westernsydney.edu.au.

About Western
This is your opportunity to be part of something bigger. By joining Western Sydney University, you become a valued member of our community. As our region changes, so too does our university. Western is boldly different, energetic, global, diverse, dynamic, and youthful.

Our mission is to deliver student success, impactful research, and stronger communities. As part of our team, you will have a stake in shaping the future of education, broadening horizons, and changing lives. Making a difference starts at Western.

For the latest please visit our website and LinkedIn.