Venues Officer

• Full-time, fixed-term role until July 2027 at HEW Level 5
• Based at Western’s Hawkesbury (Richmond) campus, with flexible working arrangements
• Salary: $85,778 – $97,006 per annum, plus 17% superannuation and leave loading

Be the frontline coordinator delivering seamless venue and event experiences across Western.

The Opportunity
Western Sydney University is seeking a highly organised and customer‑focused Venues Officer to provide frontline coordination of venue and space hire services across our campus network. This is a full‑time, fixed‑term role until July 2027, supporting venue operations at the Hawkesbury (Richmond) campus.

As the first point of contact for conference, event and venue enquiries, you will play a key role in supporting the smooth operation of University facilities. Working collaboratively with internal and external clients, you will coordinate end‑to‑end booking processes, ensure compliance with University procedures, and deliver a high‑quality service experience.

This is an excellent opportunity for someone who thrives in a fast‑paced environment, enjoys stakeholder engagement, and brings strong administrative capability to support commercial venue operations.

What Success Looks Like

• Friendly, timely and professional frontline service to internal and external stakeholders.
• Accurate and efficient coordination of venue and space hire bookings.
• Well‑maintained records, including booking details, catering requirements and financial information.
• Timely preparation of hire contracts, invoices and documentation in line with University policies.
• Effective coordination of catering, maintenance and operational services to meet client expectations.
• Clear and proactive communication with clients regarding booking changes, approvals and operational requirements.
• Compliance with Western’s Space Hire Procedures and related policy frameworks.
• Accurate reporting that supports continuous improvement in service delivery.

Please refer to the Position Description for full details.

About You

• Relevant qualifications and/or experience in event management, hospitality, administration, or a related field.
• Strong stakeholder engagement skills with the ability to communicate effectively across diverse groups.
• Experience in event‑related financial administration (e.g., invoicing, accounts, transactional processes).
• High‑level organisational skills and the ability to manage competing priorities in a busy operational setting.
• Excellent written and verbal communication skills.

Benefits
We invest in the people who make our mission possible. Alongside a rewarding career, we offer a range of benefits designed to support your financial, personal and family wellbeing.

• Financial benefits: Access to staff-only products and offers with selected banking partners, salary sacrifice options for onsite parking, and novated motor vehicle leasing.
• Health and wellbeing support: Free Employee Assistance Program (EAP), complimentary annual flu vaccination, eligibility for Fitness Passport membership, and access to discounted private health cover.
• Onsite childcare: Long day care and early learning services operate at our Campbelltown, Hawkesbury, Parramatta, and Penrith campuses. Staff may be eligible for discounted fees and salary packaging, with places subject to centre capacity.

Application Details

• Position Enquiries: Direct to Craig Smith, Senior Manager, Commercial Services via c.smith@westernsydney.edu.au. Please include the job reference code REF1208R in your email.
• Closing Date: 11:59pm, Sunday 3rd May 2026.
• Working Rights: You must provide evidence of your working rights in Australia at time of application.
• How to Apply: Please note that only applications submitted via the University’s online recruitment system will be considered. As part of your online application, you will be asked to respond to screening questions addressing the key qualifications, experiences and skills required for this position.

Belonging at Western
We are committed to substantive equality as outlined in our Equal Opportunity Policy. We actively encourage applications from Indigenous Australians, candidates of all gender identities and expressions, people of all abilities, and those from culturally and linguistically diverse backgrounds.

For reasonable adjustments during the application process, please contact talentacquisitionteam@westernsydney.edu.au.

About Western
This is your opportunity to be part of something bigger. By joining Western Sydney University, you become a valued member of our community. As our region changes, so too does our university. Western is boldly different, energetic, global, diverse, dynamic, and youthful.

Our mission is to deliver student success, impactful research, and stronger communities. As part of our team, you will have a stake in shaping the future of education, broadening horizons, and changing lives. Making a difference starts at Western.

For the latest please visit our website and LinkedIn.

All ongoing and fixed term employees seeking to apply for this position as a secondment must have completed a minimum of 12 months’ full-time continuous service to be eligible to apply for this role, as per Part D of the Recruitment and Selection Policy.