Student Services Assistant

• Full-time, 2-year fixed-term positions at HEW Level 3.
• Multiple opportunities across three Western Sydney University campuses.
• Salary: $72,368 – $78,916 per annum, plus 17% Super and Leave Loading
   

Love talking to people? Join a team where great conversations make a real difference.


The Opportunity
If you’re a natural communicator who genuinely enjoys helping people, this could be the role for you.

As a Student Services Assistant, you’ll be one of the friendly voices helping current students navigate university life. Working in a busy, contact centre-style environment, you’ll connect with students every day through phone, email and online channels, listening to their questions, providing clear and accurate information and helping them find their way to the right service or support.
 

You’ll handle a high volume of routine enquiries, using established procedures, policies and resources to provide timely and consistent answers. You’ll need to be comfortable having lots of conversations throughout the day, quickly understanding what someone needs and making sure they leave the interaction feeling heard, supported and confident about their next step.
 

Not every enquiry will be straightforward. You’ll use your judgement to recognise when something is complex or sensitive, knowing when you can resolve an enquiry yourself and when it’s important to connect the student with the right person or specialist team. You’ll also keep accurate records, update systems and work closely with colleagues across the University to help deliver a consistent student experience.


What Success Looks Like:

• You provide friendly, clear and accurate support across phone, email and web channels.
• You confidently manage a high volume of enquiries while maintaining a positive student experience.
• You listen carefully, understand what students need and provide the right information or referral.
• You recognise complex or sensitive matters and escalate them appropriately.
• You contribute positively to the team and share feedback that helps improve the student experience.
   

Please refer to the Position Description for full details.


About You
We’re looking for people who love working with people and bring warmth, patience and confidence to every conversation.
 

You’ll bring:

• Demonstrated customer service experience in a busy, service-focused environment. Contact centre or call centre experience will be highly regarded.
• Excellent communication and interpersonal skills, with the ability to build rapport and explain information clearly to a diverse range of people.
• The ability to stay calm, organised and customer-focused while managing a high volume of enquiries and competing priorities.
• Experience using administrative, contact centre or student systems, or the confidence and willingness to quickly learn new systems and processes.
• A collaborative approach and genuine commitment to creating a positive and supportive service experience for students.
   

You don’t need to know everything about university services on day one. What matters is that you’re curious, willing to learn, comfortable talking to people and committed to getting the right outcome for the person you’re helping.


Benefits
We invest in the people who make our mission possible. Alongside a rewarding career, we offer a range of benefits designed to support your financial, personal and family wellbeing.

• Financial benefits: Access to staff-only products and offers with selected banking partners, salary sacrifice options for onsite parking, and novated motor vehicle leasing.
• Health and wellbeing support: Free Employee Assistance Program (EAP), complimentary annual flu vaccination, eligibility for Fitness Passport membership, and access to discounted private health cover.
• Onsite childcare: Long day care and early learning services operate at our Campbelltown, Hawkesbury, Parramatta, and Penrith campuses. Staff may be eligible for discounted fees and salary packaging, with places subject to centre capacity.

Application Details

• Position Enquiries: Direct to Andrea Dye, Team Leader, Current Student Services via A.Dye@westernsydney.edu.au. Please include the job reference code REF1732P.
• Closing Date: 11:59pm, Monday 7 September 2026.
• Working Rights: You must provide evidence of full-time working rights in Australia at application.
• How to Apply: Please note that only applications submitted via the University’s online recruitment system will be considered. As part of your online application, you will be asked to respond to screening questions addressing the key qualifications, experiences and skills required for this position.
   

Campus Preferences
There are multiple opportunities available across three Western Sydney University campus locations. As part of your application, you’ll be asked to indicate your preferred campus location/s. Please note that, as the Student Services Hub operates across multiple campuses, you may be required to travel to and work from another campus with appropriate notification.
 

Belonging at Western
We are committed to substantive equality as outlined in our Equal Opportunity Policy. We actively encourage applications from Indigenous Australians, candidates of all gender identities and expressions, people of all abilities, and those from culturally and linguistically diverse backgrounds.

For Reasonable Adjustments during the application process, please contact talentacquisitionteam@westernsydney.edu.au.


About Western
This is your opportunity to be part of something bigger. By joining Western Sydney University, you become a valued member of our community. As our region changes, so too does our university. Western is boldly different, energetic, global, diverse, dynamic, and youthful.

Our mission is to deliver student success, impactful research, and stronger communities. As part of our team, you will have a stake in shaping the future of education, broadening horizons, and changing lives. Making a difference starts at Western.

For the latest please visit our website and LinkedIn.