Support Services Officer

• Part-time, 21 hours per week, ongoing position 
• $56,670 p.a. (pro-rata rates) Inclusive of Superannuation and Leave Loading
• Based at Parramatta City Campus (1PSQ)

The Opportunity 
Are you highly organised, proactive, and passionate about delivering exceptional administrative support? Join The College as a Support Services Officer and play a key role in ensuring the smooth operation of our directorates and functions.

As a Support Services Officer, you’ll play a vital role in ensuring smooth operations and exceptional student experiences. In this dynamic position, you will:

• Support teaching and business activities across multiple campuses and business units, ensuring smooth day-to-day operations in a dynamic environment.
• Play a key role in supporting enrolment, attendance and results processes, helping students succeed from start to finish.
• Contribute to Learning Management System setup and enhancing the quality of online education.
• Support audits, maintain standards and identify process improvements that make a real difference.
• Work closely with leadership and cross-functional teams on initiatives that improve services and student engagement.
• Gain broad exposure and develop expertise in higher education operations from HR tasks to finance and procurement.

This is a part-time 21 hours per week (0.6 FTE), ongoing position.

For further information, please refer to the Position Description linked here: Support Services Officer.

Who We’re Looking For:
You are a proactive and service-focused administrator who brings:

• Strong administrative experience in a large or complex organisation (tertiary sector desirable).
• Excellent organisational skills with the ability to balance competing priorities.
• Clear and confident communication skills, with the ability to support diverse stakeholders.
• Strong technical skills in Microsoft Office and familiarity with student or learning management systems.
• A commitment to accuracy, consistency, and continuous improvement.
• The ability to work both independently and as part of a team.

Location
This is a part-time ongoing position based at Parramatta City Campus (1PSQ), although travel to other campuses of the University may be required. This position is not available in a fully remote format.

Remuneration Package: Professional Staff Level 5 $56,670 p.a. (comprising Salary of $49,852 p.a., plus Superannuation and Leave Loading) in accordance with the College Enterprise Agreement.

Please note - the above salary range is 0.6 FTE of the full-time equivalent rate.

Additional benefits, including the option to apply for remote working arrangements and more can be found here.

Enquiries:

• Please direct enquiries about this role to Ashlee Cui, Manager, Administration Support via email at A.Cui@westernsydney.edu.au.
• Specific enquiries or issues with your application may be directed to the Talent Acquisition Team at talentacquisitionteam@westernsydney.edu.au.

Closing date: 11:59pm, Tuesday 21 April  2026.

Working Rights in Australia - Eligibility 
You must provide evidence of your full-time working rights in Australia at time of application.

Working with Children Check
As the College provide education opportunities to ages that include under 18 years olds, it is a prerequisite to have/gain NSW Working with Children Check Clearance.

Please note, only those applications submitted via the WSU online recruitment system will be accepted.

About The College 
Western Sydney University The College is a not-for-profit wholly owned entity of Western Sydney University. As you consider joining our dynamic team, know that you will be part of an organisation that values growth, inclusivity, and excellence. Learn more about The College here.